On the subject of COVID-19

On the subject of COVID-19

March 24, 2020

What to do? What to do?

Servicing and repairing bikes is our business, and right now there are many reasons why people may be riding and even relying on their bikes more than ever. But we also totally respect the need for safety and social distancing during these difficult times.

As at 08:00 on Tuesday 24th March it would appear that Bike Shops fall within the group of businesses that have been allowed to remain open. So, for as long as that statement remains true we will continue to operate, BUT only on the following basis:

  • Customers will NOT be invited onto the premises. If you wish to drop off a bike for servicing, we will meet you out the front, appropriately gloved and masked up (I for one actually look better that way, anyway) 
  • We will receive the bike and your requirements and provide you with an approximate collection day/time
  • When your bike is ready to collect, we will either return it to you or you can come and collect at an agreed time. 
  • The last thing we do before the bike leaves the workshop is spray it down with isopropyl alcohol, so your bike will be as clean and germ free as possible, but we still recommend you wear gloves when receiving your bike
  • We will NOT be accepting cash payments. We will issue you with an invoice and ask for payment either by BACS, PayPal or Credit Card
  • The above procedure will also apply to our collection service
  • If you’re out on your bike alone and you suffer a mechanical, we will come and attempt to fix your bike by the roadside. Unfortunately however, we are not able to offer you a lift should a roadside repair not be possible, unless it is genuinely not safe to leave you where you are.
  • There will be a callout charge of £30 on top of the repair charge
  • We are not offering puncture/tubeless repair or inner tube replacement as a roadside service.

The landscape continues to shift on a daily, almost hourly basis, so for how long we can continue to offer our services is impossible to predict. But for as long as it is deemed safe, practical and above all legal to do so, we remain open and ready to help keep your bike in good working order.

Cycling remains (in my personal and completely unbiased opinion) the best way to commute to and from your place of work. And right now while we are asked to stay at home and only venture out once a day for exercise, riding a bike is surely one of the most effective ways of maximising that exercise time.

There has never been a more important time own a bike.

Let’s all keep on keepin’ on.

…Responsibly!




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